Client Care Charter

Scrutton Bland is continually looking to improve the service we offer to our clients.  We have identified that there are key elements of this service that are provided for all our clients and we will commit to maintain these in our relationship with you.

• You will always have direct access to a Partner or Director in respect of the work we do for you.
• You will, from the outset of our relationship, be given two points of contact.
• Our costing structure will be clearly explained at the outset.
• We will look to understand your business and be proactive with our advice wherever possible.
• We will respond promptly to your enquiries.
• We will regularly seek client's views on our service and value this feedback.
• We will be clear and concise and avoid the use of 'jargon' in correspondence with you.
• You will be given access to our seminars and information distribution.
• We will always act with integrity and place your interests and dignity first.
• Where possible we will correspond with you in your preferred medium. 
• If you wish you may involve a trusted friend or member of your family.  With your consent, we will copy any correspondence to this nominated person.
• Where appropriate, meetings can be made at a location of your choosing.
• We can provide correspondence in large print.

The Client Care Partner is Tim Long and he is available should you wish to make contact in relation to the Charter or services on:

Tim Long
tel:      01206 838400 
fax:     01206 838401  
email Tim Long