QUESTIONS ON CLIENT CARE?
Get in touch to find out more about our Client Care Charter, or discuss any aspect of our service.
Our promise to you
We will always provide you with at least two points of contact and the option to contact us by phone, in person or online.
We believe in providing clear advice and effective solutions and will always avoid ‘jargon’ in our correspondence with you.
We are proud of our independence and promise to act for you with impartiality and without prejudice.
We will always act with discretion and integrity and are committed to putting your interests first and foremost in everything we do.
We will clearly explain our pricing structure from the outset and will never act on your behalf without your agreement.
We regularly seek feedback from our clients and use this feedback to improve our service whenever we can.
We promise to respond promptly to your enquiries and to resolve any issues that you may have efficiently and professionally.
We will always take the time to understand your individual needs and deliver insightful advice tailored to you.